Listings, Account Management and Growth on Amazon.co.uk
With minsterfb your relationship with Amazon will be handled by an experienced team who specialise in dealing with Amazon, at a fraction of the cost of employing an account manager in house.
Amazon begin with the customer and work backwards, and so do Minster Food Brokers. We understand which products customers are actively searching for and the information they need to know to result in an almost instantaneous purchase.
What Minster Food Brokers will do for you
- We will talk to you. Minster Food Brokers will take on an Account Management role and will always be there at the end of the phone to help you.
- Build your relationship with Amazon. We firmly believe that you should be involved with Amazon and will get you in front of the right people.
- Commercial representation. We understand Amazon’s trading terms and will ensure you do too.
Our team are experts at creating new listings on the Amazon platform, in addition we can ensure your item detail pages are optimised for sales conversion.
Promotion and activity on Amazon are key drivers to growth, we have a huge amount of experience with AMS, AMG, VPV as well as Lightening and Best deals.
Our unique position gives us the insight to put forward a rolling business plan to drive your sales.
Training and Issue Resolution
Amazon are a unique business to deal with and suppliers often struggle to work through their different ways of working.
We provide end to end training to organisations to embed best practises with your supply chain team, resolve issues and give insight into how Amazon works. As well as this on-site training we also offer full phone support.
We can work through current processes to understand issues including:
- Rejected Proof Of Delivery
- Invoicing issues and reconciliation
James is an experienced growth generator with extensive insight and commercial experience at several Key FMCG players.
Prior to MinsterFB James was 9 years at Muller Dairy as Head of Customer Marketing before that he worked for Boots, Gillette, and Smith & Nephew Beiersdorf in Marketing, Category and Retail Buying roles.
James now brings his history in data-driven commercial environments to play in supporting and developing our Vendors business’s with Amazon.
Logistics and IT
Tim’s background in logistics and IT enables him to work closely with new suppliers to set up up their Amazon infrastructure and to get involved with those already supplying to work through any issues that may be causing frustration.
Prior to MinsterFB spent 14 years at Argos in key customer service and logistics roles giving a detailed insight into multi-channel retail and customer experience & fulfilment from a suppliers perspective.
Ruth is an analytical FMCG marketer with significant brand strategy and consumer communications experience.
Prior to MinsterFB Ruth’s marketing experience with leading players including Muller, Expedia, United Biscuits and WHSmith was broadened whilst running her own online company direct to consumers + through Amazon 3P. Ruth is able to bring an online and retail perspective to her extensive marketing knowledge and has enjoyed the developments in the Amazon marketing toolkit that enable rapid real-time experimentation and clear ROI-based decision making.
Helen’s rigorous understanding of Amazon’s catalogue systems and architecture underpins our crucial content management process
Helen came to MinsterFB from Vodafone where she was an Applications support specialist and has worked in the business since 2013. Amongst other things is our resident product Variations expert, she turns what can be a headache into a brand builder.
Fi Thompson is a Commercial Manager at MinsterFB working with our UK clients to develop their presence on Amazon. Key to her role is her ability to understand clients needs and priorities in order to maximise their catalogue listings and ensuring opportunities such as A+ and brand stores are realised.
Prior to MinsterFB she has worked in a range of Partnership Manager and Account Management roles in the Food and Drink and education sectors for companies such as Coca-Cola, Butchers Pet Care, Ryvita and Nottingham Trent University. National Account Manager roles working with the top four grocers means she is skilled in launching NPD and developing promotion and sales plans.
Erica Coulson is a Commercial Manager at MinsterFB with responsibility for our clients who trade in Europe. She is particularly skilled in monitoring sales performance across regions and troubleshooting issues.
Having spent over 14 years at General Mills, Erica brings her experience as European Sourcing Manager, working latterly with Haagen-Dazs. She has been involved in numerous product launches, whilst at Safeway helping launch the ‘Fresh2Go’ concept. She now utilises these pragmatic planning skills to help our clients launch their NPD on Amazon.
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